boldchat.comWeb messaging software and live chat tools for CX | Genesys

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Connect with an expert to explore our product or ask questions. +1.888.436.3797 Contact Genesys Try for free Product tours Product demo Compare value Pricing and plans Get a quote × Go beyond live chat with Genesys Web Messaging Continue the conversation 24/7 with our native asynchronous chat solution Request a demo Engage and convert prospects with web messaging Say goodbye to lost conversations Answer questions and provide product information at the right moment — any time — with web messaging. Hear customer concerns the first time Seamlessly transition from a chatbot to an agent while retaining full context and visibility. Give your agents one tool to do it all Share files, start a co-browse session or escalate to a phone call with just one click through our unified desktop. Make agents your customers’ heroes Proactive messaging Deliver empathetic experiences. Contextual business rules, like web activity and agent availability, power personalized messaging conversations. Asynchronous conversations Engage 24/7, across channels. Persistent messaging lets customers continue the conversation when they want without having to repeat themselves. AI-powered bots Serve website visitors more efficiently. Automate tasks with bots or route to agents with our easy-to-tailor conversation flows and proprietary knowledge base. Easy setup and customization Configure and deploy in minutes. Make updates without waiting on IT support with our no-code/low-code implementation. Rich messaging experience Make engagements more robust, intuitive and free of friction. Use quick replies, cards, carousels, emojis and file attachments to resolve engagements faster. Omnichannel agent interface Meet your customers where they are. From web messaging and social media to SMS — agents can engage from a single, unified view of the customer. Authenticated web messaging Know your customers. Verify users when web messaging starts — no matter what browser they use — so agents can personalize the experience. Co-browse Provide high-touch assistance. Let agents see customers’ screens in real time as they navigate your website. Seamlessly elevate a web messaging conversation to co-browse. 62% of consumers say receiving the services they need at any time in their preferred channel is the type of personalization that’s most valuable in customer service interactions The State of Customer Experience, Genesys 2023 → Cultivate happier customers and employees with Genesys Web Messaging People come to your website with a goal in mind, but sometimes they need help finishing the task. Studies show that web chat has the highest customer satisfaction level compared to other channels. And web messaging increases the odds of turning prospects into loyal customers. Customer service teams see value — and embrace it, too. Administrators can easily deploy and customize messenger on any website with limited IT involvement. They’ll see improved efficiency and optimized staffing as team members handle multiple asynchronous conversations at the same time. 2023 Gartner® Magic Quadrant™ for Contact Center as a Service Genesys named a Leader — and positioned highest in execution Get the Gartner report Connect with customers on a channel they love — day or night Weave web messaging into the broader conversation Choose a solution in which asynchronous chat is just one of many ways to engage customers. It’s easy to navigate multiple conversations with an all-in-one, omnichannel, open platform. Reduce operational costs by automating routine, repetitive tasks. And empower agents with a unified workspace so they can quickly and easily transition from digital channels to web messaging without missing context. Give administrators the power to quickly build and customize business flow logic and integrate third-party applications . Engage customers in real time with confidence Never miss an online opportunity. Trigger conversations at the right moment based on business rules, such as web behavior, user segmentation and customer profile. Unlike live chat solutions, web messaging gives your agents a view of the entire customer journey and conversation history without opening multiple tabs. They can also guide...